We do our best to have in-stock items shipped promptly. Please allow 3 - 5 business days for your order to ship. Packages will be shipped during office hours Monday - Friday. You will receive a shipping confirmation once your order has been shipped. If you don’t want to miss our shipping emails, please add firstname.lastname@example.org as a safe sender.
How much is UK domestic shipping?
UK ground shipping is calculated at checkout. You have the option to choose between multiple shipping options, including expedited shipping. Delivery takes 5 - 7 business days for standard UK shipping and 2 business days for expedited shipping.
*Delivery time will go into effect once your item has been shipped.
Do you ship internationally?
Yes, we offer worldwide shipping through our imani-kids.com site based in the United States. For orders shipping from our United Kingdom warehouse, we only ship within the European region. Please note that all shipping fees will be calculated at checkout. International orders are not eligible for expedited shipping, shipping discounts, exchanges or returns.
For European orders, delivery can be expected within 2-3 weeks. For shipping times outside of the European region, please refer to our US website. Please note that international delivery times are subject to customs clearance, which may cause delays.
*Depending on the country of delivery, your shipment may be subject to customs clearance. Fees are determined by the customs department. Imani + Kids does not collect taxes, customs or duties at the time of purchase for international orders. Therefore, international orders ship with these potential additional fees unpaid. We cannot determine what these fees will be in advance. We recommend contacting your local customs office with any questions. Be prepared to possibly be charged such fees upon delivery. Payment of fees is the responsibility of the customer.
For pre-order items, add the above delivery time to the dispatch date.
Please note that orders containing pre-order items will be dispatched at the latest date so that they can be sent altogether in one single parcel. We do this to reduce CO2 emissions. If you need the available items sooner, we can make an exception and split your order.
To split your order, please contact our Customer Service team at email@example.com with the subject title “SPLIT ORDER.” In your email, please include your order number, date of purchase, and email address used when purchasing. Our team will get back to you to confirm that the split has been made.
Thank you for shopping with us! We know online shopping can be a bit tricky, so we want to make our return process easy for you.
*Note: Items found in LAST CHANCE (clearance/discontinued) are final sale and non-refundable.
UK Domestic Returns
To return items, please ensure that items still have their tags and are in new condition. Returns will be accepted 30 days after the order date.
To initiate your return, please email firstname.lastname@example.org with the subject title “RETURN.” Please include your order number, date of purchase, and email address used when purchasing. All this information can be found on your order confirmation email. You will be emailed a shipping label to use on your return. The cost of shipping your return will be deducted from your refund + will vary based on the weight and quantity of items returned. After accepting your return, please allow 5 - 10 business days for the amount to reflect in your account.
We do offer exchanges on Domestic UK orders. Email email@example.com with the subject “EXCHANGE” and include order number, date of purchase, and email address used when purchasing. Indicate you’d like an exchange instead of a return and which items you’d like to exchange. Exchanges may be subject to additional shipping fees.
International Returns & Exchanges
At this time, we do not accept returns or exchanges from the European region. If you have any questions or concerns about your purchase once you receive it, please contact firstname.lastname@example.org and we will do what we can to make it right.